Support & Help Centre

Getting Started

After completing your purchase on Etsy, download your files from the order confirmation or from Etsy's "Purchases and Reviews" section of your account. Open the included setup guide first — it will walk you through opening the app and getting set up correctly.

Downloading Your Purchase

Digital files are delivered by Etsy, not by PlannerToolLab.com directly. To find your files:

1. Sign in to your Etsy account.
2. Go to "Purchases and Reviews".
3. Find your PlannerToolLab order and select "Download files".

We recommend saving the downloaded file somewhere memorable (such as a "PlannerToolLab" folder in your Documents), especially if the app stores its data locally in your browser.

Opening Interactive App Files

Many PlannerToolLab products are delivered as a single interactive HTML file. To open one:

1. Locate the downloaded file (it will usually end in .html).
2. Double-click it, or right-click and choose "Open with" your preferred web browser.
3. The app will open as a page in your browser — no internet connection or installation is required for products designed to run offline (check the product's Compatibility section).

For the best experience, we recommend an up-to-date version of Chrome, Edge, Firefox or Safari.

Desktop / Laptop Help

Most PlannerToolLab apps are designed with desktop and laptop use as the primary experience, particularly tools with a lot of data or navigation (such as business dashboards). If a page looks unstyled or a feature doesn't work as expected, try refreshing, or opening the file in a different modern browser.

iPhone & iPad Help

Compatibility with iPhone and iPad varies by product — always check the Compatibility section on the specific product page before buying if this matters to you. Where a product is confirmed to support mobile/tablet use, we recommend opening the file using the Files app or Safari, and adding a home screen shortcut for quick access where helpful.

Android Help

As with iOS, compatibility varies by product. Where supported, opening the downloaded file with Chrome for Android is generally the most reliable option.

Troubleshooting

If something isn't working as expected, try the following before contacting support:

• Refresh the page or fully close and reopen the file.
• Try a different modern browser (Chrome, Edge, Firefox or Safari).
• Make sure you're opening the actual downloaded file, not a preview thumbnail.
• If the app stores data locally and something looks missing, check whether you're using private/incognito browsing — locally stored data does not persist in private browsing sessions in most browsers.
• Use any built-in backup/export feature regularly so you always have a safe copy of your data.

Still stuck? Contact us with a description of the issue and, if possible, a screenshot.

Product Compatibility

Compatibility is not identical across every PlannerToolLab product. Some apps are designed primarily for desktop/laptop use; others include a mobile-responsive layout. Some are designed to work offline once downloaded; others may not be. Always check the Compatibility section on the individual product page — and the Etsy listing — before purchasing if you have specific device requirements.

Updates

If a product you've purchased receives an update, Etsy will typically make the updated files available through your existing purchase — check "Purchases and Reviews" in your Etsy account for the latest version.

Contact Support

For anything not covered here, please use our Contact page and we'll do our best to help.